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Chronic Care Management

Chronic care refers to medical care which addresses pre-existing or long-term illness. Mercy assists in the management of several chronic care conditions for its patients – both children and adults. Our providers manage these conditions with the help of trusted specialists when necessary. Ask us about our Chronic Care Management Program – a nurse-driven program!

Chronic Care Management Program

Welcome to Mercy Community Healthcare's Chronic Care Management Program (CCM). CCM is a model of care designed to help you manage your chronic conditions and achieve your health goals. CCM is nurse driven program and works as a partnership between the patient or guardian and Mercy’s healthcare team.

After Hour Care
Mercy Community Healthcare’s providers are dedicated to serving our patients 24 hours a day. If you are unsure whether an illness or injury sustained by you or your child requires emergent attention, please call our office at 615.790.0567. During office hours, you will be referred to a triage nurse. After hours, you will be referred to our answering service, where a nurse and/or provider on-call will speak with you.

How we can help!

Mercy’s CCM team helps with various needs such as obtaining medical equipment, assisting in referrals to specialists, following up on office visits, and much more!

By touching base with you each month, the CCM nurse can make sure your needs are being met, body, mind, and spirit. CCM creates a care plan each month designed to specifically meet your needs and goals. CCM focus is to provide collaborative, integrated care to patients diagnosed with chronic conditions.

If you would like to join our Chronic Care Management team, speak with your PCP at your next visit or call our office today!

Meet Team Lead Nurse Lacy

Team Lead Nurse Lacy Powell heads this program and will help you set goals and coordinate your care. Ask your provider today.

Prepare for your first call by:

  1. Make a list of questions
  2. Think of any health goals
  3. Register on our patient portal

Remember, our Chronic Care Management team is here to help you!

Mercy specializes in working with patients with many chronic care conditions, ask us during your next appointment!

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