Patient and Family Support

Patient and Family Support Center

The Patient and Family Support Center exists to connect patients to necessary services in the community including medical referrals and social services.

We are committed to providing need-driven services in a timely individualized manner.

After Hour Care
Mercy Community Healthcare’s providers are dedicated to serving our patients 24 hours a day. If you are unsure whether an illness or injury sustained by you or your child requires emergent attention, please call our office at 615.790.0567. During office hours, you will be referred to a triage nurse. After hours, you will be referred to our answering service, where a nurse and/or provider on-call will speak with you.

Our services include the following:

Assistance with Enrolling in Health Insurance and Referrals and scheduling to outside providers
General social services (assistance with community programs)
Addressing barriers to overall health (transportation, financial, translation, medication assistance)

More Information About the Responsibilities of our Patient and Family Support Staff

Certified Application Counselors (CAC): Responsible for navigating eligibility for TennCare, CoverKids, Marketplace insurances. We can assist with applications, appeals, renewals and faxing paperwork. If someone is not eligible for insurance, the CAC will insure the patient is on the proper sliding scale for payment and will enroll in other financial programs as eligible. CACs are bi-lingual.

Patient Navigator: They serve as contacts, advocates and as a resource for families, the community and other social or medical agencies. The navigator connects patients and families to necessary appointments and programs as requested by the providers. Patient Navigators are bi-lingual.