Certified Application Counselors (CAC): Responsible for navigating eligibility for TennCare, CoverKids, Marketplace insurances. We can assist with applications, appeals, renewals and faxing paperwork. If someone is not eligible for insurance, the CAC will insure the patient is on the proper sliding scale for payment and will enroll in other financial programs as eligible. CACs are bi-lingual.
Patient Navigator: They serve as contacts, advocates and as a resource for families, the community and other social or medical agencies. The navigator connects patients and families to necessary appointments and programs as requested by the providers. Patient Navigators are bi-lingual.