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Patient & Family Support

Patient & Family Support connects patients to necessary services in the community including medical referrals and social service programs. We are committed to providing need-driven services in a timely, individualized manner.

Certified Application Counselors (CACs) are responsible for navigating eligibility for TennCare, CoverKids and other marketplace insurances. They assist with applications, appeals, renewals and faxing paperwork. If a patient is not eligible for insurance, the CAC will employ Mercy's sliding scale program for payment or enrollment in other financial programs. Mercy’s CACs are bi-lingual.

Patient Navigators serve as contacts, advocates and resources for individuals and families to social or medical agencies. The navigator connects patients and families to necessary appointments and programs as requested by the providers. Mercy’s Patient Navigators are bi-lingual.

Please call our office during regular business hours at 615.790.0567 to speak with a Certified Application Counselor.

After Hour Care. Mercy Community Healthcare’s providers are dedicated to serving our patients 24 hours a day. If you are unsure whether an illness or injury that you or your child sustained requires emergent attention, please call our office at 615.790.0567. During office hours, you will be referred to a triage nurse. After hours, you will be referred to our answering services, where an on-call nurse and/or provider will speak with you.

Our services include:

  • Assistance with enrolling for health insurance
  • Referrals and scheduling to outside specialists
  • Connections to social service programs such as food banks, public housing, public transportation, WIC
  • Addressing barriers such as transportation, financial, translation and medication
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