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What Our Patients Say

We value your feedback - thank you for your review and suggestions on Mercy.

To help us continue our high level of service, we share our Mercy survey with every patient. Here is what they say:

Patient Comments

• I think the whole staff needs special recognition!
• The front desk always remains calm when there is a lot of people here, they deserve a raise!
• I find it very easy to check in. No improvement is necessary.
• Every single one of the employees were busy answering phone calls or doing something on the computer. Praises! I noticed none of them were playing on their phone!
• Thank you very much for the translator who supported me in my visit!
• Everyone from scheduling to therapists is outstanding.• Very satisfied with Clinic, Staff and my Doctor.
• The Lewisburg staff is top notch. The attention to detail and friendliness is unmatched. The front office is always welcoming and kind.
• All the staff was very welcoming and answered my questions. They also listened to all of my concerns and gave the information needed to determine my care. I left feeling better than I did walking in, especially since it was my first time there.
• Everyone is compassionate and friendly. Love the scripture o the walls!!!
• The entire experience from physical to mental help is above and beyond!
• It was simple enough for me, completed online.
• I don’t how u a could I’m prove. I felt so much better after I saw the nurse and doctor.
• My favorite and kindest Dr. Sherry Siarezi and Caitlin the nurse!
• Front desk staff is very courteous.
• Dr. William is a godsend. He works so well with my brother who has intellectual disabilities.

Patient Comments

  • I need a little clarity on some of the sign-in questions, need clarity. Front desk was helpful!
  • Staff need to clarify the service.
  • Remind people to fast for annual visit.
  • Less patients for each therapist.
  • Talk slower on the phone options for people who have trouble focusing.
  • The wait time was long to be called back this time but hasn’t happened in the past.
  • I do not like the pre-check in. It’s always the same questions, nothing changes.
  • Waiting list for adult therapist needs to be shorter.
  • Make late hours after 5pm for working people.
  • Wait time after checking in despite coming in time for an appointment.

LEAVE A REVIEW!

HOW I HEARD ABOUT MERCY

56% of patients heard about Mercy through word of mouth! At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months.

TIMELY MANNER

97% of patients felt they were seen in a timely manner. At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months.

SATISFIED WITH CARE

98% of patients are satisfied with the care they received. At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months.

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