What Our Patients Say

We value your feedback - thank you for your review and suggestions on Mercy.

To help us continue our high level of service, we share our Mercy survey with every patient. Here is what they say:

Patient Comments

“Check-in is always great!”

“Everything is running smooth.”

“Please add an online check-in option.” New to Mercy is PHREESIA, our new online check-in! Thanks for asking!

“Very easy.”

“Fast and friendly!”

“Mercy gives great attention and is very professional.”

“Grateful for today’s visit.”

“No suggestions! Mercy clinic has been resourceful and gracious to not only me and my family but others I have referred.”

“Keep on spreading the word of Jesus Christ to everyone.”

Patient Comments

“Give adults lollipops too.”

“Add a foosball table in the waiting room.”

“It would be helpful is medical and counseling were closer together.”

“Add some children’s books.”

“My complaint is about test results, the doctor told me to see my results in the portal. There are results I don’t understand because I did not study medicine. I worry about our Hispanic community without an education, internet access, or a smartphone.”

“Less paperwork!”

“More in-person interpreters.”

Patient Comments

“Check-in is always great!”

“Everything is running smooth.”

“Please add an online check-in option.” New to Mercy is PHREESIA, our new online check-in! Thanks for asking!

“Very easy.”

“Fast and friendly!”

“Mercy gives great attention and is very professional.”

“Grateful for today’s visit.”

“No suggestions! Mercy clinic has been resourceful and gracious to not only me and my family but others I have referred.”

“Keep on spreading the word of Jesus Christ to everyone.”

Patient Comments

“Give adults lollipops too.”

“Add a foosball table in the waiting room.”

“It would be helpful is medical and counseling were closer together.”

“Add some children’s books.”

“My complaint is about test results, the doctor told me to see my results in the portal. There are results I don’t understand because I did not study medicine. I worry about our Hispanic community without an education, internet access, or a smartphone.”

“Less paperwork!”

“More in-person interpreters.”

Leave a Review!

At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months. We hope these patient ratings make your search for a primary care provider easier!

Ease of Appointment | Family Doctor in Franklin, TN

At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months. We hope these patient ratings make your search for a primary care provider easier!

Rating Overall Care | Family Doctor in Franklin, TN

At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months. We hope these patient ratings make your search for a primary care provider easier!

Satisfaction of Care | Family Doctor in Franklin, TN

At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months. We hope these patient ratings make your search for a primary care provider easier!

Timely | Family Doctor in Franklin, TN