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Lewisburg: 615.814.3400

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What Our Patients Say

We value your feedback - thank you for your review and suggestions on Mercy.

To help us continue our high level of service, we share our Mercy survey with every patient. Here is what they say:

Patient Comments

• Everyone was exceptional.
• Everything was great the Dr and nurse were exceptional they really went out of their way!
• At the clinic you are always the best professional team.
• The online check in is very easy.
• Keep up the great work!
• The new patient registration app is very easy to use. Kudos!

• Me parece que son muy buenos en su área.
• Realmente es excelente.
• I just want to express how much I appreciate Dr. Elizabeth!!! She listened to every word I said! She is such a caring doctor!!

• Jennifer McMahan made a good impression on us so we stuck with Mercy.
• Elizabeth Lyons does a wonderful job of listening, encouraging and leading!
• Mrs. Lowe is patient, attentive and professional.
• The entire experience from physical to mental help is above and beyond!
• Will Siegal X2!
• Natalie she is an amazing doctor.

• Y’all are great.
• Nothing your fine just the way you are.
• The process was perfect!

• Dr. William is a godsend. He works so well with my brother who has intellectual disabilities.

Patient Comments

  • I had a difficult time registering for the patient portal. It took several attempt
    to sign up, even with a nurse on the line. We had to use several temporary
    passwords, and finally send an email with a link to the registration page.
    Other than that, no issues.
  • I checked in online and at the desk when I arrived but there was an issue that caused them to not know we were there.
  • Front of house could use a little work on people skills. It’s gotten better but
    some days it’s pretty rude attitudes and sometimes the wait is pretty godawful checking in. Online however does help!
  • The online check in portal is so very impersonal. Go back to the check-in at the front counter with an actual person.
  • Some intake questions culturally insensitive. The intake clinician is a nice lady but I felt uncomfortable and not heard or understood. The questions
    were asked in a robotic way.
  • Make the check in process shorter and is very sad to watch elderly frustrated because they don’t know how to do the iPad or phone process! Please front staff should do that for the elderly!

Patient Comments

• Everyone was exceptional.
• Everything was great the Dr and nurse were exceptional they really went out of their way!
• At the clinic you are always the best professional team.
• The online check in is very easy.
• Keep up the great work!
• The new patient registration app is very easy to use. Kudos!

• Me parece que son muy buenos en su área.
• Realmente es excelente.
• I just want to express how much I appreciate Dr. Elizabeth!!! She listened to every word I said! She is such a caring doctor!!

• Jennifer McMahan made a good impression on us so we stuck with Mercy.
• Elizabeth Lyons does a wonderful job of listening, encouraging and leading!
• Mrs. Lowe is patient, attentive and professional.
• The entire experience from physical to mental help is above and beyond!
• Will Siegal X2!
• Natalie she is an amazing doctor.

• Y’all are great.
• Nothing your fine just the way you are.
• The process was perfect!

• Dr. William is a godsend. He works so well with my brother who has intellectual disabilities.

Patient Comments

  • I had a difficult time registering for the patient portal. It took several attempt
    to sign up, even with a nurse on the line. We had to use several temporary
    passwords, and finally send an email with a link to the registration page.
    Other than that, no issues.
  • I checked in online and at the desk when I arrived but there was an issue that caused them to not know we were there.
  • Front of house could use a little work on people skills. It’s gotten better but
    some days it’s pretty rude attitudes and sometimes the wait is pretty godawful checking in. Online however does help!
  • The online check in portal is so very impersonal. Go back to the check-in at the front counter with an actual person.
  • Some intake questions culturally insensitive. The intake clinician is a nice lady but I felt uncomfortable and not heard or understood. The questions
    were asked in a robotic way.
  • Make the check in process shorter and is very sad to watch elderly frustrated because they don’t know how to do the iPad or phone process! Please front staff should do that for the elderly!

Leave a Review!

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At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months. We hope these patient ratings make your search for a primary care provider easier!

At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months. We hope these patient ratings make your search for a primary care provider easier!

At Mercy, we want you to have an exceptional care experience, every time. That’s why we provide online access to our patient satisfaction scores with easy-to-compare ratings. These ratings are based on responses from surveys gathered shortly after a person’s visit and are based on surveys completed in the past 3 months. We hope these patient ratings make your search for a primary care provider easier!